Have any questions, queries or concerns? Let us help you out!

Reach us using the form below or alternatively contact us on:

Facebook: @kpop.merchandise.online

Instagram: @kpop.merchandise.online


Customer Service: contact@kpop-merchandise-online.com

Head Office/Wholesale: admin@kpop-merchandise-online.com


We'll be in touch with you as soon as possible.

More information can be provided on our FAQs page, however we have some additional information below for your benefit. Please be sure to read through thoroughly but as always if you have any questions feels free to reach us using the details above.

Is your query related to Order Tracking? Head to this page to find out more

Waiting patiently for your order can be very nerve wrecking, especially if its your first order with us. So if you do start to feel concerned, feel free to contact us using the form above and we will respond to you via email. If you prefer sending us an email directly or would rather talk on Facebook or Instagram, click the links and start sending us those messages and DMs! We're always happy to help track down your items for you to give you that extra peace of mind.

Is your query related to shipping? Head to our shipping information page here

Once you place an order, it will be shipped after 2-7 business days of processing. The estimated delivery times are listed as below:

Estimated Shipping Time (Excluding 2-7 day processing time)

United States, East Asia

10-30 Business Days

Australia, New Zealand, South East Asia, Canada, Europe

14-30 Business Days

Middle East, Mexico, Central America, South America 

16-30 Business Days

Other Countries

16-30 Business Days