What is your returns policy?

All our items are covered with 7-day money back promise. On the off chance that in any way, shape or form you're not totally happy with your purchase, get in touch with us for an refund. We'll gladly help you. If for any reason you don't love what you've bought from us, you are welcome to return or exchange your items. Just make sure to send us an email first!

To be eligible for a return, items must be unused and in the same condition that you received it. It must also be in the original packaging. 

Returns must be made within 7 days of the Delivery date, and will be refunded to the original form of payment. 

Please note that you will need to cover your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. All returns/exchanges must contain a Tracking ID. 

Our Buyer Protection covers your buy from snap to conveyance so you can shop with genuine feelings of serenity.


Customer Service: contact@kpop-merchandise-online.com

Head Office: admin@kpop-merchandise-online.com