FAQs

4 GREAT REASONS TO BUY FROM US:

 

1. More than 30,000 happy clients around the world
2. Real staff on our customer service team prepared to help.
3. We gladly offer a full satisfaction guarantee. Our most noteworthy goal is to achieve customer satisfaction, so every request accompanies 30-day money-back guarantee!
4. 100% Safety and Security Guaranteed. At kpop-merchandise-online.com, we pay attention to your security and protection very. Shop securely utilizing the world's generally well known and reliable payment methods! 

PURCHASE WITH CONFIDENCE

We really believe in best client assistance, which means we will take the necessary steps to ensure you have a positive buying experience. We respond to messages within 24 hours and consistently ensure every one of your enquiries are addressed ASAP.

• Simple Returns. Every one of our items comes with a 30-day money-back promise. Simply get in touch with us and we will discount the price tag.
• Risk Free Purchase: Our Buyer Protection covers your buy from snap to conveyance so you can shop with genuine feelings of serenity.
• 100% Satisfaction Guarantee: All our items are covered with 30-day money back promise. On the off chance that in any way, shape or form you're not totally happy with your purchase, get in touch with us for an refund. We'll gladly help you.

I have a problem with my order, who can I contact?

Let us help you out! Message us on Facebook, Instagram or email us directly at contact@kpop-merchandise-online.com and we will get back to you ASAP.

Can I track my order?

Yes! Once your order from Kpop Merchandise Online has shipped, we will send you an email confirming your ordered items and their tracking numbers. You can track your items by clicking the tracking numbers provided in the email, or by copying and pasting the tracking numbers into our order tracking system below.

Shipping information 

Once you place an order, it will be shipped after 2-7 business days of processing. The estimated delivery times are listed as below:

 

Order Tracking

Once your order from us has shipped, we will send you an email confirming your ordered items and their tracking numbers. You can track your items by clicking the tracking numbers provided in the email, or by copying and pasting the tracking numbers into our order tracking page

Check the delivery status of your order by entering its 13 character Tracking ID below. Tracking IDs can be found in the email we sent you after your items have been shipped. Please note that Tracking IDs are per supplier, not per item nor per order.

 

What is your returns policy?

If for any reason you don't love what you've bought from us, you are welcome to return or exchange your items with no hassles! 

To be eligible for a return, items must be unused and in the same condition that you received it with original packaging. 

Returns must be made within 30 days of the shipping date, and will be refunded to the original form of payment, minus shipping fees. 

Please note that you will need to cover your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All returns/exchanges must contain a Tracking ID, otherwise it cannot be guaranteed that we received your returned item.